Refund Cancellation

Refund & Cancellation Policy

Effective Date: January 2026
Contact Email: support@skooture.ai

1. Overview

This Refund & Cancellation Policy outlines the terms under which subscriptions to Skooture.ai ("Platform", "we", "our", or "us") may be canceled and whether refunds are applicable.

2. Subscription Model

Skooture.ai operates on a subscription-based model.

  • Fees are charged based on selected plans

  • Billing cycles may be monthly or annual

  • Access to the platform is granted upon successful payment

3. Cancellation Policy

a. By Schools

Schools may cancel their subscription at any time by contacting us or through the platform (if available).

  • Cancellation will take effect at the end of the current billing cycle

  • Continued access will remain available until the subscription expires

b. By Skooture.ai

We reserve the right to suspend or terminate accounts if:

  • Terms & Conditions are violated

  • Misuse or abuse of the platform is detected

  • Legal or compliance issues arise

4. Refund Policy

a. General Rule

All payments are non-refundable once the subscription has started.

b. Exceptions

Refunds may be considered only in the following cases:

  • Duplicate payments

  • Billing errors

  • Technical issues that prevent access to the platform (verified by our team)

c. Free Trials (if applicable)

If a free trial is offered:

  • Users will not be charged during the trial period

  • No refunds apply once the trial converts to a paid subscription

5. Payment Providers

Payments may be processed via third-party providers (e.g., Stripe).

  • Refund processing times may vary depending on the provider

  • Any transaction fees charged by payment providers may be non-refundable

6. Partial Usage

No partial refunds will be issued for:

  • Unused time within a billing cycle

  • Partial use of services

  • Downgrades during an active subscription period

7. Data After Cancellation

Upon cancellation:

  • Access to the platform will be revoked after the billing period ends

  • Data may be retained for a limited period in accordance with our Privacy Policy

  • Data deletion requests may be submitted

8. Policy Updates

We may update this policy from time to time.

Continued use of the platform constitutes acceptance of the updated policy.

9. Contact

For refund or cancellation requests:

Email: support@skooture.ai
Website: https://skooture.ai